Contact: DHL Express

DHL Express welcomes your general inquiries, comments and suggestions.

If you have an inquiry about DHL Express products and services, such as express document and parcel shipping, or our time and day definite express services, please complete the form below.

You’ll receive a response from us within two hours during business days (0800 to 1730, Sunday to Thursday).

If you are unsure, please return to our Contact Center and select again.

Alternatively, contact us by telephone on: 600 567 567 (local UAE) or 00971 600 567 567 (International)

Your Details

All fields marked with an asterisk (*) are mandatory.

Your Name *

Your E-Mail Address *

Retype E-Mail Address *

Your Postcode/Zip

Your Account Number

Your Location *

Telephone Number *

(eg. +971 (0)4 2995333 for UAE)

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Tracking Comment
Way Bill

Technical Inquiry

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If you would like to learn more about how DHL uses your personal data, please read our Data Protection Statement.

View Data Protection Statement

Should you wish to contact specific hotline numbers, kindly select the type of inquiry below to view the hotline information.

Customer Service Hotline for: Pickup or Delivery Request, Check Shipment Status or Proof of Delivery

Hours	Phone	Email
Saturday – Thursday (Except public holidays): 0800 - 1800	600 567 567

Technical Support for MyDHL: Ship Online, Proview, Import Express, EmailShip, EasyShip and Integration Solutions

Hours	Phone	Email
Sun-Thu (08:00 – 18:00)	+9714 2924545

Hours	Phone
Sun -Thu 08:00 - 18:00	2995333

Dropping off or picking up a package at a DHL Service Point location? Check hours of operation at your nearest location

Holiday Hours 2020

DHL Express will be closed and all services will not be available on the following holidays:

New year’s day
Wednesday, January 1, 2020

Eid Al Fitr
Sunday, May 24, 2020 to Tuesday, May 26, 2020

Arafat day
Wednesday, July 29, 2020

Eid Al Adha
Thursday, July 30, 2020 to Saturday, August 1, 2020

Al Hijri, Islamic New Year
Thursday, August 20, 2020

Prophet Mohammed Birthday
Thursday, October 29, 2020

Martyrs’ Day
Tuesday, December 1, 2020

UAE National Day
Wednesday, December 2, 2020 to Thursday, December 3, 2020